General questions
Q: How should I transition my companion to Ivory Coat?

We suggest a 7 day switch.

transition-guide.gif

Q: How many times a day should I feed my companion?

You can feed your companion one or two meals a day with our foods, if feeding twice daily be sure to split the daily feeding amount in half for each meal. Feeding more than once a day may help to prevent bloat and aid in better digestion.

Q: Your feeding guide suggests to feed less food than my current food, why?

Not all foods are made the same, the specification of our food is very high. We have a higher meat content and no fillers like wheat, rice or corn meaning you often need to feed less of our foods. Our guides are based on recommended calorie intake by weight, keep in mind however our feeding guides are just that, as feeding will also depend on breed, age and level of activity, if in doubt speak to your trusted veterinarian.

Q: My companion is overweight, what do you recommend?
We have a product just for them, our Reduced Fat Turkey food is formulated at just 299 calories Kcal/100g and is also ideal for Senior dogs with low levels of activity. Also be sure to check you are feeding in accordance with our guidelines and not overfeeding, remembering adding additional snacks and meals to your companion’s diet will add calories outside of what we recommend. Frequent activity is also ideal for weight management.
Q: Why do you use meat meal in your ingredients?
Not to be mistaken for generic "meat meal" or "animal meal" our meals are a great source of protein. Using a meal opposed to a fresh meat allows us to retain more meat content in the end product. Fresh meat contains a high water content, of which is only removed during the cooking process. The meal used in our foods is essentially the fleshy meat of the Lamb, Kangaroo, Turkey, Venison and Chicken that is stewed down to remove the water content which then forms a meal.
Q: What is the salt content of your foods?
Salt naturally occurs in meats and our foods contain a low level of salt at just 0.75%
Q: Are your foods balanced for every day feeding?
Yes, all of our foods meet the Australian standards and that of the AAFCO and are a complete balance diet for everyday feeding, which means you don’t need to add extra supplements unless specifically recommended by your veterinarian.
Q: Is the feeding guide for my puppy’s current weight or estimated adult weight?
The guides are based on your companion’s current weight and are increased gradually as they grow.
Q: How do I know if my puppy is considered a small breed or a large breed?
Small breed dogs usually weigh less than 9-12 kg as adults. Large breed dogs are usually heavier weighing over 22kg as adults. We recommend large and giant breed puppies use our Large Breed Puppy formula for the first 24 months.
Q: Will my dog put on weight with this food if he/she isn’t very active?

Unlikely, unless you’re overfeeding. Our foods by industry standard are lower in calories than most, this is represented on our packs in MJ, of which can also be shown as;

  • Adult Reduced Fat/Senior 2,986 Kcal/kg
  • Adult Ocean Fish & Salmon 3,225 Kcal/kg
  • Adult Venison 3,248 Kcal/kg
  • Adult Chicken 3,330 Kcal/kg
  • Adult Lamb and Kangaroo 3,344 Kcal/kg
  • Adult Turkey and Duck 3,344 Kcal/kg
  • Puppy Large Breed 3,500 Kcal/kg
  • Puppy Chicken 3,344 Kcal/kg
Q: How should I store my food?
Like all food products, our foods are sensitive to moisture and changes in temperature, therefore to ensure your food stays fresh, it should be stored within the bag resealed at all times in a cool dry place, away from heat, direct sunlight and/or humidity. We recommend that once opened our foods are consumed within 3 months
Q: Why is there sometimes variation in colour of the kibble?
As we use no artificial colourings, dyes or preservatives in our foods the final colour will vary according to the colour of the raw ingredients. The ingredients and nutritional value in every bag remains the same, regardless of the colour.
Q: My companion is experiencing loose stools.
Your companion may experience loose stools during the transition period, this is common when switching to a new food. Loose stools can also occur when changing to different meat protein in your dogs diet or as a result from overfeeding. If your companion doesn’t experience firmer stools after a couple of days, we recommend speaking with your veterinarian.
Q: What if my companion has been diagnosed with an allergy to Chicken?
We have developed our Ocean Fish & Salmon recipe to contain no Chicken for those dogs with allergies.
Q: How often should I change formulas for my companion?
Just like humans your companion may get bored eating the same food every day, we suggest switching our formulas every few months so they can experience our full range of unique proteins. During this transition we recommend introducing the new formula slowly over a period of 3 days.
Q: Are your foods suitable for whelping and breeding dogs?
Although there is no harm feeding our Adult foods to whelping and breeding dogs, we recommend using our Puppy formula as this contains a higher fat and protein content to support healthy whelping cycles.
Q: My companion won't eat the food or I have an issue with one of your products.
Please refer to our Nutritional and Product Guarantee page by clicking here
Dog questions
Q: How should I transition my companion to Ivory Coat?

We suggest a 7 day switch

transition-guide-1

Q: How many times a day should I feed my companion?
You can feed your companion one or two meals a day with our foods, if feeding twice daily be sure to split the daily feeding amount in half for each meal. Feeding more than once a day may help to prevent bloat and aid in better digestion.
Q: Your feeding guide suggests to feed less food than my current food, why?

Not all foods are made the same, the specification of our food is very high. We have a higher meat content and no fillers like wheat, rice or corn meaning you often need to feed less of our foods. Our guides are based on recommended calorie intake by weight, keep in mind however our feeding guides are just that, as feeding will also depend on breed, age and level of activity, if in doubt speak to your trusted veterinarian.

Q: My companion is overweight, what do you recommend?
We have a product just for them, our Reduced Fat Turkey food is formulated at just 299 calories Kcal/100g and is also ideal for Senior dogs with low levels of activity. Also be sure to check you are feeding in accordance with our guidelines and not overfeeding, remembering adding additional snacks and meals to your companion’s diet will add calories outside of what we recommend. Frequent activity is also ideal for weight management.
Q: Why do you use meat meal in your ingredients?
Not to be mistaken for generic "meat meal" or "animal meal" our meals are a great source of protein. Using a meal opposed to a fresh meat allows us to retain more meat content in the end product. Fresh meat contains a high water content, of which is only removed during the cooking process. The meal used in our foods is essentially the fleshy meat of the Lamb, Kangaroo, Turkey, Venison and Chicken that is stewed down to remove the water content which then forms a meal.
Q: What is the salt content of your foods?
Salt naturally occurs in meats and our foods contain a low level of salt at just 0.75%
Q: Are your foods balanced for every day feeding?
Yes, all of our foods meet the Australian standards and that of the AAFCO and are a complete balance diet for everyday feeding, which means you don’t need to add extra supplements unless specifically recommended by your veterinarian.
Q: Is the feeding guide for my puppy’s current weight or estimated adult weight?
The guides are based on your companion’s current weight and are increased gradually as they grow.
Q: How do I know if my puppy is considered a small breed or a large breed?
Small breed dogs usually weigh less than 9-12 kg as adults. Large breed dogs are usually heavier weighing over 22kg as adults. We recommend large and giant breed puppies use our Large Breed Puppy formula for the first 24 months.
Q: Will my dog put on weight with this food if he/she isn’t very active?

Unlikely, unless you’re overfeeding. Our foods by industry standard are lower in calories than most, this is represented on our packs in MJ, of which can also be shown as;

  • Adult Reduced Fat/Senior 2,986 Kcal/kg
  • Adult Ocean Fish & Salmon 3,225 Kcal/kg
  • Adult Venison 3,248 Kcal/kg
  • Adult Chicken 3,330 Kcal/kg
  • Adult Lamb and Kangaroo 3,344 Kcal/kg
  • Adult Turkey and Duck 3,344 Kcal/kg
  • Puppy Large Breed 3,500 Kcal/kg
  • Puppy Chicken 3,344 Kcal/kg
Q: How should I store my food?
Like all food products, our foods are sensitive to moisture and changes in temperature, therefore to ensure your food stays fresh, it should be stored within the bag resealed at all times in a cool dry place, away from heat, direct sunlight and/or humidity. We recommend that once opened our foods are consumed within 3 months.
Q: Why is there sometimes variation in colour of the kibble?
As we use no artificial colourings, dyes or preservatives in our foods the final colour will vary according to the colour of the raw ingredients. The ingredients and nutritional value in every bag remains the same, regardless of the colour.
Q: My companion is experiencing loose stools.
Your companion may experience loose stools during the transition period, this is common when switching to a new food. Loose stools can also occur when changing to different meat protein in your dogs diet or as a result from overfeeding. If your companion doesn’t experience firmer stools after a couple of days, we recommend speaking with your veterinarian.
Q: What if my companion has been diagnosed with an allergy to Chicken?
We have developed our Ocean Fish & Salmon recipe to contain no Chicken for those dogs with allergies.
Q: How often should I change formulas for my companion?
Just like humans your companion may get bored eating the same food every day, we suggest switching our formulas every few months so they can experience our full range of unique proteins. During this transition we recommend introducing the new formula slowly over a period of 3 days.
Q: Are your foods suitable for whelping and breeding dogs?
Although there is no harm feeding our Adult foods to whelping and breeding dogs, we recommend using our Puppy formula as this contains a higher fat and protein content to support healthy whelping cycles.
Q: My companion won't eat the food or I have an issue with one of your products.

Please refer to our Nutritional and Product Guarantee page by clicking here.

Cat questions
Q: How should I transition my Cat to Ivory Coat?

We suggest a 7 day switch.

transition-guide.gif

Q: How many times a day should I feed my Cat or Kitten?
You can feed your Cat one or two meals a day with our foods, if feeding twice daily be sure to split the daily feeding amount in half for each meal. Feeding more than once a day may help to prevent bloat and aid in better digestion. Kittens should have their feeds split into 2-4 servings.
Q: Your feeding guide suggests to feed less food than my current food, why?

Not all foods are made the same, the specification of our food is very high. We have a higher meat content and no fillers like wheat, rice or corn meaning you often need to feed less of our foods. Our guides are based on recommended calorie intake by weight, keep in mind however our feeding guides are just that, as feeding will also depend on breed, age and level of activity, if in doubt speak to your trusted veterinarian.

Q: My Cat is overweight, what do you recommend?
Our entire Adult Cat range is suitable for weight management as it contains a high meat content and no fillers. Also be sure to check you are feeding in accordance with our guidelines and not overfeeding, remembering adding additional snacks and meals to your Cat's diet will add calories outside of what we recommend. Frequent activity is also ideal for weight management.
Q: Why do you use meat meal in your ingredients?
Not to be mistaken for generic "meat meal" or "animal meal" our meals are a great source of protein. Using a meal opposed to a fresh meat in allows us to retain more meat content in the end product. Fresh meat contains a high water content, of which is only removed during the cooking process. The meal used in our foods is essentially the fleshy meat of the Kangaroo, Chicken or fish that is stewed down to remove the water content which then forms a meal.
Q: What is the salt content of your foods?
Salt naturally occurs in meats and our foods contain a low level of salt at just 0.75%
Q: Are your foods balanced for every day feeding?
Yes. all of our foods meet the Australian standards and that of the AAFCO and are a complete balance diet for everyday feeding, which means you don’t need to add extra supplements unless specifically recommended by your veterinarian.
Q: Is the feeding guide for my kitten's current weight or estimated adult weight?
The guides are based on your kitten's current weight and are increased gradually as they grow.
Q: Will my cat put on weight with this food if he/she isn’t very active?

Unlikely, unless you’re overfeeding. Our foods by industry standard are lower in calories than most, this is represented on our packs in MJ, of which can also be shown as;

  • Adult Ocean Fish & Salmon 3,700 Kcal/kg
  • Adult Chicken & Kangaroo 3,700 Kcal/kg
  • Kitten Chicken 3,700 Kcal/kg
Q: How should I store my food?
Like all food products, our foods are sensitive to moisture and changes in temperature, therefore to ensure your food stays fresh, it should be stored within the bag resealed at all times in a cool dry place, away from heat, direct sunlight and/or humidity. We recommend that once opened our foods are consumed within 3 months.
Q: Why is there sometimes variation in colour of the kibble?
As we use no artificial colourings, dyes or preservatives in our foods the final colour will vary according to the colour of the raw ingredients. The ingredients and nutritional value in every bag remains the same, regardless of the colour.
Q: My Cat is experiencing loose stools.
Your cat may experience loose stools during the transition period, this is common when switching to a new food. Loose stools can also occur when changing to different meat protein in your cats diet or as a result from overfeeding. If your cat+ doesn’t experience firmer stools after a couple of days, we recommend speaking with your veterinarian.
Q: What if my cat has been diagnosed with an allergy to Chicken or Fish?
We have developed our Ocean Fish & Salmon recipe to contain no Chicken for those cats with allergies and our Chicken and Kangaroo formula for those who with Fish allergies.
Q: How often should I change formulas for my Cat?
Just like humans your cat may get bored eating the same food every day, we suggest switching our formulas every few months so they can experience our full range of unique proteins. During this transition we recommend introducing the new formula slowly over a period of 3 days.
Q: My cat won't eat the food or I have an issue with one of your products.

Please refer to our Nutritional and Product Guarantee page by clicking here.

Nutritional & product guarantee
Q: I’ve tried your food, however my dog just won’t eat it?

This is very rare, as our foods are packed full of meat dogs love, however we understand that all dogs are different and some may not enjoy our foods. If you’ve given it a good go, follow the steps above and return the remaining food, in its original packaging with the receipt to the retailer of purchase within 21 days for a full refund. Or why not try swapping for another flavour?

Q: I purchased your product through an online store, what do I do?

To receive a refund on your purchase the product needs to be returned to the retailer of purchase, you should contact your online retailer of purchase for their return address.

Should you feel there is an issue with the product, we are here to help, feel free to call our Customer Service team to assist on 1300 799 214.

Q: I bought our food online and it arrive damaged, what can I do?
You should contact the retailer from which you purchased the product to discuss their process. Ivory Coat cannot replace or refund bags damaged in transit sold at online stores
Q: I don’t want to return my food to the retailer, what do I do?

Ivory Coat does not issue refunds direct to consumers, product must be returned to the store of purchase.

Should you feel there is an issue with the product, we are here to help, feel free to call our Customer Service team to assist on 1300 799 214.

Q: I lost my receipt, what do I do?

If you have lost your receipt, contact your retailer direct, in many cases they will be able to reprint a copy for you. We do not provide refunds direct to consumers, you must return the product to the retailer of purchase.

Should you feel there is an issue with the product, we are here to help, feel free to call our Customer Service team to assist on 1300 799 214.

Q: I no longer have the original packaging, what can I do?

In order for a retailer to effect a refund for you the product must be returned to the retailer of purchase, in order to do this, you will need the original packaging.

Should you feel there is an issue with the product, we are here to help, feel free to call our Customer Service team to assist on 1300 799 214.

Q: My bag is torn or won’t close, what can I do?

If the bag has torn the best thing to do is to tape the tear up and then place the bag with food still in it into a airtight container, preferably tin (Plastic containers are porous and retain bacteria so keeping the food in the original packaging and placing this into the storage bin will again maintain freshness).

Our packaging is designed to best keep the food, utilising this is the best way to ensure the longevity of the product.

Q: I’ve spoken with the retailer and they have given me different information on a returns policy, what do I do?

All retailers will have their own policy on return of products to their stores. Ivory Coat however has an agreement with all our retailers to accept returns that meet our product guarantee.

If you’re having difficulty please contact us on 1300 799 214 and we will contact the retailer on your behalf, we are here to help.

Q: I’ve read the product guarantee terms, and tried to return your product, but the retailer won’t help me?
If you have returned the product to the retailer of purchase, within its original packaging with proof of purchase within 21 days and the retailer will not assist you, please contact us on 1300 799 214 and we will contact the retailer on your behalf, we are here to help